Pickup and Delivery Policy

Working policy • Version 2026-09-09 • To be reviewed by legal counsel

Estimated times

Pickup and delivery times are estimates, not guarantees. Times may change because of order volume, preparation requirements, traffic, weather, driver availability or circumstances outside our control. We will make reasonable efforts to communicate significant delays.

Pickup

• Verify the restaurant location, pickup time and order details before checkout.
• Provide the order name or order number when collecting food.
• Inspect the order promptly and report problems within two hours.
• Food quality cannot be guaranteed when an order is collected substantially later than the estimated time.

Delivery eligibility

Delivery is available only to addresses that pass our delivery-area check. Eligibility may be checked again when an order is placed because service areas and driver availability can change. An account or saved address does not guarantee delivery for every order.

Customer responsibilities

Customers must provide a complete and accurate address, apartment or gate details when applicable, a working phone number, safe and reasonable access, and someone available to receive the order when required.

Incorrect or changed addresses

Contact us immediately if an address is incorrect. Once preparation or delivery begins, a change may not be possible, additional delivery charges may apply, or the order may need to be canceled without a refund when delivery cannot reasonably be completed.

Unavailable customer

The driver or restaurant will make reasonable efforts to contact the customer. If the customer does not respond within approximately 10 minutes, the driver may leave the order in a safe location when permitted or mark delivery unsuccessful. Refunds are not normally provided when delivery fails because the customer was unavailable or supplied incomplete information.

Delivery fees

Any delivery fee is disclosed before submission and shown as a separate line item on checkout, order records and receipts. A dispatched delivery fee is governed by our Refund and Cancellation Policy.

Weather and safety

We may delay, limit or cancel delivery when weather, road conditions, unsafe access or another condition could endanger employees, drivers or customers. If Caribbean Vibes cancels before delivery for these reasons, an appropriate refund will be issued.